Here’s the story of a very lucky heir… that was unlucky in the shipping process of his inheritance! The insured inherited 32 wonderful framed works of art on paper, collected by his mother, by important artists from the 1970′s that had become quite valuable. During the transit from New York to the LA area, the shipper basically destroyed the packaging, damaged the framing beyond repair and damaged all the art. Chubb Insurance called us to evaluate and report back on:
1. confirm damage and the condition of the frames – provide good quality photos
2. propose new framing costs
3. the damage and condition of the artwork – provide good quality photos
4. conservation/restoration estimates of the artwork
5. obtain appraisals of the artwork before and after conservation
6. Determine what conditions were pre-existing and were not the responsibility of the insurer
We visited the damaged collection where it was being stored by the insured, met with the insured to answer questions and allay fears and respond to Chubb with direct input from the insured. Since we were representing Chubb, the insured was very happy with this “hand holding” personal service. The final decision of who would actually work on the collection was the insured’s and we were pleased that he chose our services enthusiastically.
FACL acted as a “one stop shop” to assist Chubb and the insured to resolve the claim including personal pick up and redelivery of all the items in the claim. While our specialization is conservation and restoration, we secured and oversaw the appraisal process (www.personalpropertyappraisal.com) and the reframing processes thereby minimizing the efforts required by the insured or Chubb to settle this claim, also making it the most economic resolution possible.
The insured was so pleased with our services, that he gave us additionally 4 other works of art to work on that were not the responsibility of Chubb.