This consultation helped the family, the intermediary agent and the Allstate insurance claims agent to accurately assess the damage to family possessions by smoke that had no real intrinsic value. The family did not allow general smoke abatement services to touch the items for fear of loosing or ruining them. The assessment surveyed family history items such as paintings, watercolors, art by children, framed photographs, books, photo albums, scrapbooks and important family documents like certificates, diplomas and awards. The written assessment enabled the insurance company to accurately understand the needs of the client and speed up the settlement process. It also documented the loss very accurately, thereby limiting future addendums to the claim.
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